Terms and Conditions
Limited Warranty Statement
IMPORTANT: THIS LIMITED WARRANTY CONTAINS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU.
1. Limited Warranty
AXIS Labs Inc. (“AXIS”) warrants this AXIS Gear window shade motorization product and accessories (“Product”) contained in the original packaging against defects in materials and workmanship when used normally in accordance with AXIS’ technical specifications and user manual for a period of one (1) year from the date of original retail purchase by the end-user or purchaser (“Warranty Period”).
2. Return and Warranty Process
To obtain warranty service, you must first obtain a Return Merchandise Authorization (RMA) number from a Customer Support Representative (CSR) at AXIS. Customer Support contact information can be found by visiting www.helloaxis.com. AXIS may attempt to troubleshoot a warranty-related problem prior to issuing a RMA number. AXIS may ask for additional information upon request. Issued RMA numbers remain valid for a period of thirty (30) days from issuance. Once an RMA number is obtained, your Product must be shipped freight prepaid; together with proof of purchase and all accessories, either in its original packaging or packaging affording an equal degree of protection, to the AXIS authorized distribution facility identified by the CSR. Failure to return any of the accessories may result in a delay and/or result in a credit to AXIS or an invoice for the missing accessories.
If during this Warranty Period a defect arises and you submit a valid claim to AXIS and follow the instructions for returning the Product, we will, at our option, either (i) repair the Product using either new or refurbished parts, (ii) replace the Product with a new or refurbished Product, or (iii) refund the purchase price of the Product. A replacement Product assumes the remaining warranty period of the original Product or ninety (90) days from the date of replacement or repair, whichever provides longer coverage for you. When a Product is exchanged, any replacement item becomes your property and the replaced item becomes AXIS’ property. When a refund is given, the Product for which the refund is provided must be returned to AXIS and becomes AXIS’ property.
You will reimburse AXIS for the inspection, testing and repair of returned Product determined by AXIS not to be defective or which falls under one of the warranty exclusions described below (as well as pay all shipping and handling charges). In all cases, AXIS’ determination as to whether or not the Product is defective and covered by warranty will be final.
3. Scope of and Limitation Warranty
AXIS’ only obligation shall be to repair, replace or refund the defective Product which does not conform to the Limited Warranty. AXIS shall not be liable for any injury, loss or damage, direct or consequential, arising out of, or the inability to use, the Product. Before using, the end-user and/or the purchaser shall determine the suitability of the Product for its intended use, and assumes all risks and liability in connection therewith.
This Limited Warranty does not apply to: (i) damage caused by usage, setup or installation not in accordance with installation and operating instructions; (ii) damage caused by misuse, accident (including, without limitation, collision, fire and the spillage of food or liquid), neglect, abuse, alteration, unusual stress (including, without limitation, use in improper temperature, humidity, or other environmental conditions), modification, improper or unauthorized repair, testing or improper storage; (iii) cosmetic damage including but not limited to scratches or dents; (iv) normal wear and tear; (v) damage caused by operating the Product outside the permitted or intended uses by AXIS, namely motorizing compatible window coverings; (vi) damage caused by acts of God, other forces beyond our reasonable control, including Internet or power outages, wars, riots, terrorism, labour disputes, earthquakes, floods or other events of “force majeure”; (vii) consumable parts, such as replaceable batteries, unless failure has occurred due to a defect in materials or workmanship of the Product itself.
This Limited Warranty applies only to hardware Products manufactured by or for AXIS that can be identified by the "AXIS" trade name, or logo affixed to them. This Limited Warranty does not apply to any software, even if packaged or sold with AXIS hardware. AXIS does not warrant that the operation of the Product will be uninterrupted or error-free.
THIS LIMITED WARRANTY DOES NOT EXTEND OR APPLY TO THE WINDOW COVERING TO WHICH THE PRODUCT IS INSTALLED OR USED ON.
All costs related to the installation and reinstallation of the Product covered by this Limited Warranty are not the responsibility of AXIS. AXIS will not be responsible for any consequential damages during the following installation procedures.
The Limited Warranty extends only to the person or entity that originally purchased the Product from AXIS or from one of its authorized resellers or distributors. This Limited Warranty is not transferable. This Limited Warranty is only applicable to the Product purchased and delivered to the end-user or purchaser within the United States of America or Canada.
4. Disclaimer of Warranties
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AXIS DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, AXIS LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT AXIS’ OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED ABOVE. SOME STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY (OR CONDITION) MAY LAST, SO THE LIMITATION DESCRIBED ABOVE MAY NOT APPLY TO YOU.
5. Limitation of Damages
IN ADDITION TO THE ABOVE WARRANTY DISCLAIMERS, TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER AXIS NOR ITS SUPPLIERS SHALL BE RESPONSIBLE OR LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR TERMS OR CONDITIONS RELATED THERETO UNDER ANY BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY (A) FOR LOSS OR INACCURACY OF DATA OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, OR (B) FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO BUSINESS INTERRUPTION, LOSS OF REVENUES AND LOSS OF PROFITS. THE FOREGOING SHALL APPLY EVEN IF AXIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AXIS’ AGGREGATE CUMULATIVE LIABILITY HEREUNDER SHALL NOT EXCEED THE ORIGINAL PURCHASE PRICE PAID FOR THE PRODUCT THAT CAUSED SUCH DAMAGE. CERTAIN STATES (COUNTRIES AND PROVINCES) DO NOT ALLOW THE LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE EXCLUSIONS SET FORTH ABOVE MAY NOT APPLY TO YOU.
6. Your Rights and This Limited Warranty
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY BY STATE, COUNTRY, OR PROVINCE. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THIS LIMITED WARRANTY WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW. FOR A FULL DESCRIPTION OF YOUR LEGAL RIGHTS YOU SHOULD REFER TO THE LAWS APPLICABLE IN YOUR STATE, COUNTRY, OR PROVINCE.
The device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
FCC Interference Statement for Class B Devices
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the Federal Communication Commission (FCC) rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment causes harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by doing one or more of the following measures: (1) reorient or relocate the receiving antenna; (2) increase the separation between the equipment and receiver; (3) connect the equipment into an outlet on a circuit different from that to which the receiver is connected; and (4) consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
RF Exposure Warning
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. In order to avoid the possibility of exceeding the FCC radio frequency exposure limits, human proximity to the antenna shall not be less than 20 cm during normal operation and must not be co-located or operating in conjunction with any other antenna or transmitter.
Industry Canada Compliant
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
CAN ICES-3 (B)/NMB-3(B)
RF Exposure Information
This equipment complies with ISED RSS-102 radiation exposure limits set forth for an uncontrolled environment. This transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
Cet équipement est conforme avec ISED RSS-102 des limites d'exposition aux rayonnements définies pour un environnement non contrôlé. Cet émetteur doit être installé à au moins 20 cm de toute personne et ne doit pas être colocalisé ou fonctionner en association avec une autre antenne ou émetteur.
EU Compliance Statement
AXIS Labs Inc. herby declares that this Product is in compliance with the essential requirements and other relevant provisions of the following directives: (EMC) Directive 2014/30/EU; R&TTE 1999/5/EC; RoHS Directive 2011/65/EU. Full Declaration of conformity document can be found at this web address: www.helloaxis.com/legal/EU-Compliance
International Electrotechnical Commission
The lithium-polymer battery contained in the Product is IEC 62133 certified. This standard covers the scope of secondary cells and batteries containing alkaline or other non-acid electrolytes, and must meet the safety requirements for portable sealed secondary cells, and for batteries made from them, for use in portable applications.
Use and Safety
Use only under the following conditions:
Operating Temperature: 0°C to 40°C (32°F to 104°F)
Storage Temperature: -20°C to 70°C (-4°F to 158°F)
Operating Humidity: 10% to 85%
To reduce wear and tear, it is recommended that the beaded-chain or cord should not be twisted in any shape or form nor should it be rubbing against any other surfaces.
The Product is for use as-is. Modifying the Product without explicit approval and directions from AXIS will invalidate your warranty, and could potentially ruin the Product and cause you bodily harm.
The Product is intended for indoor use ONLY where it is not to be directly exposed to water or liquids.
The cover is required to be attached onto the Gear before it can be operated, as outlined in the User’s Guide.
Do not power on the Product when installing or uninstalling.
Strangulation Hazard: Children have STRANGLED in beaded-chains and cords. Make sure this Product is installed properly - the beaded-chain or cord should not be loose - and the cable out of reach from children (more than 0.9 m (3 ft) away).
Disposal and Recycling
Disposal and Recycling Information
The symbol on the left means that according to local laws and regulations your product and/or its battery should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. Some collection points accept products for free. The separate collection and recycling of your product and/or its battery at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment.